Refund policy

Change of Mind Returns

Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 3 hours of purchase .

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Sale Items and Earrings due to them being a product that is intimate.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 14 days after delivery will not be covered by this Refund Policy.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note original shipping is not refunded for change of mind purchases. For all other return reasons we will advise.

For USA customers the tariff fee is also not refunded as it has already been paid and sent to the USA government.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at alliecatdesignstudio@yahoo.com.au.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
Once approved to be returned you will be given the address to send it back to

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.