Shipping
Shipping Charges
My shop is currently open to orders within Australia as well as Canada and New Zealand.
All orders have flat rate shipping, so you can purchase as many items as your like for a flat rate. Tracking is also included and orders over $100 AUD will have insurance/signature on delivery added for free.
Please see the USA Tariff section below for information in regards to USA Tariffs.
Please note I cannot know about what it happening in your specific country. If you have any concerns or questions, please contact me.
"Return to Sender" Orders
If your order is "Returned To Sender" due to incorrect address or order not being picked up at your post office, you will incur a shipping charge to resend it to you.
Please ensure you address is correct at the time of ordering.
Returns
All items are handmade by me and are thoroughly inspected with strength testing prior to being shipped out.
If your item is faulty please contact me with clear and bright photo's of the issue that have not been edited and we can discuss a solution.
Orders Marked Delivered But Not Received
If you find yourself in the situation that your order tracking states it has been delivered and you do not have it there are some steps you need to:
1. check with the people in your residence, that they did not place it somewhere for you.
2. check with your neighbours, especially in unit/apartments, just in case it was placed in the wrong letter box.
3. Australia - lodge an enquiry with Australia Post. International - contact your local post office. I am unable to do this for you.
In the case that your local post office says it was delivered correctly, I am unable to refund or replace the item, as it can be assumed it was stolen.
Order has not arrived / is late
This can happen from time to time.
There are several things that can be done
1. If your parcel is tracking and moving to different locations, you can wait a little longer to see if it turns up.
2.If your tracking has not moved for a few weeks, definitely get in contact with me and I can lodge an enquiry for you. I do this for you as there is information that I have that is required for lodgement.
USA Tarifffs
IMPORTANT:
As of the 29th August the USA Government will remove the deminimis exemption. This means all orders going into the USA and possibly travelling in the postal service after the 29th August will have the current origins tarrif applied and a possible extra charge of $80 or more added. There is no official information as to how this will be collected.
Due to this, I am stopping orders to the USA until further clarification from the USA Government is given as there was been no information about how this is going to be done. I cannot have orders refused because of this charge.
For all orders on their way: Please note that if an order is sent back due to these charges, you will only get refunded the product price not shipping.